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  • PC version wont install

    Help I have just bought Alan Wake PC boxed retail version, and it won't install. It asks for my product key which is on printed on the DVD but when i put it in the installer says:
    " Sorry, but the following items are not available for purchase in this country. Your purchase has been cancelled."
    I bought it from Game in the UK and i am in the UK trying to install it. I don't even know why the installer says "your purchase has been cancelled"
    I already purchased it!!
    Any support would be welcome as I don't think i can even take it back because i heard it on the news this morning that Game as gone into liquidation, just my luck.

  • #2
    Re: PC version wont install

    [MENTION=23550]gee2wt[/MENTION] Of course it should work. Nordic Game should be able to solve this for you. Try this first. http://www.nordicgames.at/index.php/contact
    They will likely ask for a proof of purchase like a receipt (a photo should do).

    As a secondary line of investigation you can PM me with your invalid code and I can check which key batch it is from.

    Comment


    • #3
      Re: PC version wont install

      I've received a 2nd report from Italy. This may be a mistake in the system we hopefully can resolve soon and automatically, and I am investigating.

      Comment


      • #4
        Re: PC version wont install

        Hi everybody,
        I have the very same problem. When I insert the code, I just get the message: "Sorry, but the following items are not available for purchase in this country. Your purchase has been cancelled."
        How shall I proceed? Shall I call nordicgames too? Or the problem will be fixed for everybody in a matter of time?
        Thank you in advance.

        Comment


        • #5
          Re: PC version wont install

          Ah, sorry, I forgot: I'm from Italy too.

          Comment


          • #6
            Re: PC version wont install

            Ok, restart Steam client and try again. Hopefully the problem is solved. (it was solved 08:43 CET)

            Comment


            • #7
              Re: PC version wont install

              Yes, the problem is solved.
              Thank you very much.

              Comment


              • #8
                Re: PC version wont install

                Great! And apologies for the hassle.

                Comment


                • #9
                  Re: PC version wont install

                  same problem here,

                  I'm unable to register game on my steam account

                  got box version of Alan Wake,

                  I live in Poland ;/

                  any help would be much appreaciate.

                  Comment


                  • #10
                    Re: PC version wont install

                    przemqqq you would need to Nordic Games at http://www.nordicgames.at/index.php/contact

                    Thanks!
                    Markus

                    Comment


                    • #11
                      Re: PC version wont install

                      [MENTION=257]MarkusRMD[/MENTION] - thank you for your assistance,

                      I've allready submitted (a few times!) my problems using the contact form on Nordic Games website, but received no response... absolutely nothing ;/

                      I've also double checked all informations on the box and instruction note, if there is any information about the game beeing not available in my country -nothing.

                      kinda desperate here ;/

                      Comment


                      • #12
                        Re: PC version wont install

                        [MENTION=23590]przemqqq[/MENTION] I've notified Nordic Games about this, and I hope you will be contacted soon.

                        Comment


                        • #13
                          Re: PC version wont install

                          hey,

                          Just pop-in to say that the problem was solved,
                          thxs to guys from Nordic Games.

                          [MENTION=257]MarkusRMD[/MENTION] - thank you for your intervention.

                          cheers!

                          Comment


                          • #14
                            Re: PC version wont install

                            Ok, great!

                            Comment


                            • #15
                              Re: PC version wont install

                              I encountered the same problem with my copy of Alan Wake. I bought the game from an EB store in Australia two weeks ago and now I went back to SA and tried to install the game here but I encountered the same error as the other guys.
                              I followed the instructions at the post and sent a message using the following link
                              http://www.nordicgames.at/index.php/contact
                              But it has been three days now and I have not received any response yet and the problem still persist.
                              Any help would be appreciated.

                              Comment

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