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Old 04-08-2012, 04:09 PM   #1
Devile
PC shuts down when launching Alan Wake on fullscreen

Sorry if there are any grammar mistakes. I'm not a native english speaker.


Hello Remedy support & community
Sorry for the huge wall of text, but I'm taking my time to write this as I feel that it is important to give all the information about the problem, and what I've already tried to solve it. I know that this will probably be a PSU problem, but I just want to be sure.

The prologue
- I had an "old" Geforce 8500 GT XFX card, and I recently bought a GTS250 and a new PSU (3rdsystem IceAge 450W).
- I had already played a lot of Rusty Hearts (this plus Alan Wake are the ones giving me problems) before the switching to the new parts. I did not have Alan Wake before that, as my PC couldn't handle it.

The first game I tried playing after installing the card & PSU was Dota 2. Note that I already had played it before that. My PC turned off instantly. First thing I thought: my new PSU can't handle the new graphics card. After thinking for a while and looking for a solution for a day, I figured out that the game did not recognize my new hardware and was trying to start the game using the old configuration. I don't know how that can affect the machine in such a way that it shuts itself down, but after deleting the video configuration file, the game started and worked wonderfully (and it still hasn't given me any problems).

The beginning
Some weeks later, after getting and downloading Alan Wake, I started the game, played it for ~2 hours (it worked wonderfully) and went to bed. The next day, I played Rusty Hearts for ~5 hours straight (not good for my health, I know, haha) without any problems, and then on the dungeon named "Wine Cellar 1F" (just FYI) my computer shuts down. This is when the trouble started. I tried launching the game again, got to the same place, and after ~5 minutes, it shuts down again. Turned it on, tried launching Alan Wake, and it shuts down just after the splash screen.

Turned it on, tried launching other CPU/GPU-heavy games, and the PC works normally!

The fun facts
- Alan Wake seems to crash only if I launch it on fullscreen. If I launch Alan Wake using -window, and then switch to Fullscreen in the in-game menu, the game works normally! This is the strangest thing ever and one of the reasons I can't figure out the problem.
- Other games continue working as normal - the demo of Kingdoms of Amalur, and Mass Effect 3, for example - except for Rusty Hearts, which shuts down the PC at random missions (I still haven't tried running it after buying a new CPU cooler - as described below - though).

The specs (listed with the help of Speccy)
(CPU and GPU at their default clocks; nothing is overclocked)

You may click on their names to see the info page
Quote:
Operating System: MS Windows 7 Ultimate 64-bit SP1
CPU: Intel Core 2 Duo E7200 @ 2.53GHz
Motherboard: ASUSTeK Computer INC. P5LD2-X/1333 (LGA 775)
Graphics card: NVIDIA GeForce GTS 250 1GB EVGA
RAM: 4,00 GB Dual-Channel DDR2 @ 333MHz
Hard Drive: 244GB SAMSUNG SAMSUNG HD250HJ ATA Device (SATA)
Optical Drive: LG HL-DT-ST DVD-RAM GH22NP20 ATA Device
Network card: onboard (Atheros L2 Fast Ethernet 10/100Base-T Controller)
Sound card: onboard (High Definition Audio ALC662 6-channel CODEC)
Power supply: 3R System iCEAGE IA45HP80 450W
Monitor/resolution: LG Flatron W1952TQ 19" / 1440x900 @ 60Hz
Also, I'm using a Dualshock 2 controller + USB adapter + XBOX 360 Controller emulator to play.

The (failed) attempts to find out what's the problem
- Alan Wake runs fine on default settings with no lag/spikes/strange artifacts/low FPS/etc. Same with Rusty Hearts.

1) I thought my PSU couldn't handle the GPU power draw. This led to some frustation, as I bought the PSU thinking it could handle the new GPU - I asked the vendor, friends and even ran some simulations on the internet, just to be sure.

So I downloaded OCCT and tried running a PSU stress test. I couldn't run the test for more than ~3 minutes as my CPU started overheating.

2) So, I figured it could be a heat issue,
as I had to remove two (small) extra fans that I had to fit everything nicely, and my CPU temperature really went up after that.
As I was using the default Intel cooler that shipped with the CPU, I went on and bought a Cooler Master Hyper TX3 GP, as recommended by a friend (the cooler is really good by the way). The temperature is now stable and really low, so I don't feel it was a waste of money
BUT the problem still continued. Alan Wake still shuts the PC down. I didn't test it yet with Rusty Hearts though, as I said above.

3) With the temperature stable, I could ran the OCCT PSU stress test. After ~10 minutes, the test ended, not because of heat, but because of an "ERROR". Here are the reports:

http://dl.dropbox.com/u/25869512/ala...16-%2B3.3V.png
http://dl.dropbox.com/u/25869512/ala...0h16-%2B5V.png
http://dl.dropbox.com/u/25869512/ala...h16-%2B12V.png
http://dl.dropbox.com/u/25869512/ala...ore%20%230.png
http://dl.dropbox.com/u/25869512/ala...ore%20%231.png
http://dl.dropbox.com/u/25869512/ala...PU%20Usage.png
http://dl.dropbox.com/u/25869512/ala...PU%20VCORE.png
http://dl.dropbox.com/u/25869512/ala...h16-CPUTIN.png
http://dl.dropbox.com/u/25869512/ala...-00h16-FPS.png
http://dl.dropbox.com/u/25869512/ala...GPU%20Core.png
http://dl.dropbox.com/u/25869512/ala...ory%20Used.png
http://dl.dropbox.com/u/25869512/ala...00h16-VIN1.png
http://dl.dropbox.com/u/25869512/ala...00h16-VIN5.png
http://dl.dropbox.com/u/25869512/ala...00h16-VIN6.png

I still don't know what the error is.

EDIT: I just ran the test again for 30 minutes and got no errors this time. Here are the logs:

http://dl.dropbox.com/u/25869512/ala...34-%2B3.3V.png
http://dl.dropbox.com/u/25869512/ala...7h34-%2B5V.png
http://dl.dropbox.com/u/25869512/ala...h34-%2B12V.png
http://dl.dropbox.com/u/25869512/ala...ore%20%230.png
http://dl.dropbox.com/u/25869512/ala...ore%20%231.png
http://dl.dropbox.com/u/25869512/ala...PU%20Usage.png
http://dl.dropbox.com/u/25869512/ala...PU%20VCORE.png
http://dl.dropbox.com/u/25869512/ala...h34-CPUTIN.png
http://dl.dropbox.com/u/25869512/ala...-17h34-FPS.png
http://dl.dropbox.com/u/25869512/ala...GPU%20Core.png
http://dl.dropbox.com/u/25869512/ala...ory%20Used.png
http://dl.dropbox.com/u/25869512/ala...17h34-VIN1.png
http://dl.dropbox.com/u/25869512/ala...17h34-VIN5.png
http://dl.dropbox.com/u/25869512/ala...17h34-VIN6.png

Extras)
- Weirdly enough, as you may have seem on the reports, OCCT says that the voltage going on the 12V plug is around ~8V. The same happens in Speccy and in most other programs, but not in Speed Fan, where the readings said ~11,9V/12,1V. I used a digital voltmeter to measure it myself, and Speed Fan was right - the PSU was delivering the correct voltage (~12V) to the GPU. I don't know why the other programs couldn't get it right.
Fun fact: trying to run Alan Wake without -window while measuring the voltage did NOT shut my PC down - it ran fine, as it did the first time I tried to run the game. So I closed the game and launched it again - four times - until the PC turned off, as "normal";

- DirectX, graphics card drivers and operating system are up-to-date;
- Game files are OK. I already verified them with "Verify Integrity of Game Cache";
- Deleting resolution.xml has no effect;
- CPU/Graphics card are not overclocked, like I stated above. "Factory overclocked" is highly unlikely. If anything, it is downclocked, as the default clocks have lower values than those on the GTS250 page at the NVIDIA website.

The logs

dxdiag text file:
http://dl.dropbox.com/u/25869512/alan%20wake/DxDiag.txt

Alan Wake verbose log file (when running it with -window. I will try to generate a log file without it though):
http://dl.dropbox.com/u/25869512/ala...ke/verbose.txt

If you guys feel necessary, I can post the full Speccy report on my hardware.

The help
Now I ask for your help guys =) I know it will most probably be a PSU issue, as it was with this guy, but I want to be sure. I bought this PSU being sure it was enough for my system. And I think it IS a good PSU: I have only read good things about it Perhaps this PSU is faulty?. Hmm...

The "By The Way...
...awesome game! I don't have much time to play but I'm really enjoying it. It's different from what I mostly play (RPGs)
...is MarkusRMD a ninja of some sort? From what I've read here, he's one of the best support guys ever.



The TL; DR
My PC shuts down when starting AW in fullscreen, but works when using -window and then switching to fullscreen in the in-game menu. Probably a PSU issue .
Last edited by Devile; 04-13-2012 at 12:15 PM.
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Old 04-09-2012, 02:29 AM   #2
Morry

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Re: PC shuts down when launching Alan Wake on fullscreen

Thanks for all of the information, Devile. Hopefully, that will help the team track down the issue.

I wouldn't expect a reply from the Remedy guys straight away (being Easter and all) but give it a couple of days and someone might work something out.

Remedy's currently known projects:
Quantum Break - no date announced
Agents of Storm - early 2014
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Old 04-11-2012, 06:47 PM   #3
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

That's OK
I'm not having much time to play games anyway
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Old 04-13-2012, 10:59 AM   #4
MarkusRMD

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Remedy
Re: PC shuts down when launching Alan Wake on fullscreen

@Devile I've been around a few PC related issues in my time

But yeah, this sounds like a power issue. 430W sounds to be enough for that setup, but it might be that it doesn't deliver enough to the 12V line. Although the specs for that supply should be sufficient...

In windowed mode on Win7 Alan Wake is always frame synced and may thus pull a bit less power - in full screen mode it runs the intro videos full blast (testing e.g. system performance), and then in 1.04 and newer switches to 200fps limited mode when the main menu appears.

This could explain why it crashes in the beginning. You could try renaming startup_rmd.bik from the steamapps\common\alan wake\data\videos folder to something else and then launching in full screen.. see if it helps.
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Old 04-13-2012, 06:02 PM   #5
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

Thank you for your aswer, Markus. I did not find a startup_rmd.bik file, but a startup_remedy.bik. I renamed it to startup_remedy.bik.backup, launched the game before I left home and it worked (the sound of the intro movie still played though). I wonder if this is the case for Dota 2? Because I use the -nointro argument to launch it. Now I'm worried Gotta test Dota 2 when I get home without -nointro and see if it shuts the PC down. I'll also generate a new Alan Wake verbose file and post it here so you can see if it helps.

So, instead of doing this workaround or running it with -window, the solution would be really changing the PSU... but do you think it could be that this PSU is faulty?
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Old 04-13-2012, 06:13 PM   #6
MarkusRMD

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Remedy
Re: PC shuts down when launching Alan Wake on fullscreen

I've really no idea about Dota.

It's obvious your system is not 100% stable if software can shut it down, but hard to be 100% sure what the problem is.
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Old 07-06-2012, 04:12 PM   #7
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

After a long time, I finally gathered all my strenght to post here again and try to solve this issue.
So, this is what is happening: I've switched back to my old PSU, which is being able to handle my system god knows how. It smells burned sometimes though I've sent my "new" PSU back to the store and they'll check if it's faulty or not, and I might get a new one
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Old 07-06-2012, 11:41 PM   #8
Morry

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Re: PC shuts down when launching Alan Wake on fullscreen

Interesting. Let us know if it works out for you.

Remedy's currently known projects:
Quantum Break - no date announced
Agents of Storm - early 2014
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Old 07-16-2012, 06:00 AM   #9
Poumba777
Re: PC shuts down when launching Alan Wake on fullscreen

Hey buddy, have you got the game working yet.?

I deleted all the startup videos and it works like a dream.
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Old 07-16-2012, 12:19 PM   #10
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

Yes yes, the game always ran fine (I just finished The Signal yesterday ). The problem is that at the very beginning, the PC (with the "new" PSU) would turn off if the game was launched in fullscreen, and also randomly in other games (e.g. Rusty Hearts and Dota 2)

Quote:
Originally Posted by Devile View Post
- Alan Wake seems to crash only if I launch it on fullscreen. If I launch Alan Wake using -window, and then switch to Fullscreen in the in-game menu, the game works normally! This is the strangest thing ever and one of the reasons I can't figure out the problem.
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Old 11-03-2012, 02:57 PM   #11
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

I'm not being able to edit my last post for some reason, and I hate having to bump this thread, but...

http://xkcd.com/979/

The problem really was the PSU. I changed it for a 500W model from the same manufacturer, and ta-da! Problem solved.

Please close this thread now
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Old 11-03-2012, 11:20 PM   #12
Morry

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Re: PC shuts down when launching Alan Wake on fullscreen

Glad to hear its working now. Enjoy the game!

Remedy's currently known projects:
Quantum Break - no date announced
Agents of Storm - early 2014
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Old 11-03-2012, 11:36 PM   #13
Devile
Re: PC shuts down when launching Alan Wake on fullscreen

I actually already finished it. Then I got American Nightmare and finished that one too
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