|02-15-2012, 02:25 PM||#1|
Alan Wake PC Support FAQ and Known Issues - PLEASE READ FIRST
Alan Wake PC Support FAQ and Known Issues FAQ
IF YOU HAVE PROBLEMS
We would love our games to work for everyone, and have done our best to test the game well, but the amount of PC configurations makes this a difficult goal to accomplish. We will do our best to help solve problems, but have limited capacity for direct e-mail support.
The following steps have been known to solve most problems (listed in order of complexity):
Verify your Steam cache
- Open up your Steam library
- Right-click on Alan Wake and choose Properties
- Go to the Local Files tab and choose "Verify integrity of game cache".
Ensure your copy of DirectX is updated to the latest version:
Other easy steps...
Particularly if you have problems launching the game, or get errors like DEVICE_CREATE_ERROR - Invalid Call.
Grass looks "solid" and blocky and not transparent
Overclocked and "Factory overclocked" graphics cards
We've heard many reports of "occasional black screens", random crashes or computers shutting down that have been traced to overclocking or GPU overheating issues. Alan Wake does not cause computers to shut down or reboot - these are typically hard system failures and system shuts down to protect the components.Update your graphics card drivers
AMD Driver download
NVIDIA Driver Download
We have tested extensively with AMD Catalyst 12.1 and Nvidia 285.62 drivers.
Be sure to uninstall the old graphics card drivers before installing new versions. Utilising a 3rd party program, such as Driver Sweeper, completely cleans the remnants of old drivers from your system (use these programs at your own risk).
Command Line options
The game supports a few command line options meant mainly for troubleshooting. Warning: for advanced users only. Many of these options can be selected from in-game menus and we recommend doing that instead.Enabling Latin-American Spanish Localization
Steam doesn't unfortunately support this language dialect natively in the client, so it doesn't work exactly like the other languages. However, here's a guide how to get it running:GRAPHICS
Intel Integrated Graphics
Intel Integrated graphics is not currently officially supported. However, we have checked the game to work visually OK with the latest Intel-provided graphics drivers. If you have visual artefacts (water rendering for example), please upgrade your drivers. In most parts of the game it works "OK", but the performance is not very good. Running the game in a lower resolution (using e.g. -w800 -h600 command line parameters) can help. We also recommend using the VERY LOW graphics setting that was added in 1.06 update.SLI & Crossfire Support
AMD has made Crossfile profile for Alan Wake that enables 65-75% performance boost, available from their driver download page (link above).Multi-screen support
The game supports 3x1 EyeFinity configurations. 5x1 and 3x2 configurations are not supported.Stereoscopic 3D
While there are still some visual artifacts, Update 1.04 contains numerous fixes to make Stereoscopic 3D work rather well. Remedy has only tested the game on NVISION2 3D. To run smoothly we recommend a fast graphics card. Remedy has not been able to test/confirm if we run on AMD HD3D.3rd party on-screen displays such as MSI Afterburner, Raptr, XFire
We have reports that the game can crash on WinXP when MSI Afterburner with On Screen Display is enabled.AUDIO
Windows XP - IDT audio on Windows XP does not work correctly
It's possible sound is not heard from all speakers. It was noticed during testing that if the IDT control panel is used, it resets Windows speaker configuration to 7.1 - making the game think you have 7.1 speakers. This may make the sounds work incorrectly. This is a driver issue rather than a bug in the game. You can use "-forcesurround" or "-forcestereo" command line options if needed.
Use -developermenu parameter if you really want to cheat, or play in Nightmare difficulty without playing the game through once.
SAVE GAMES and SAVE DATA
Alan Wake saves data to your "My Documents" folder (e.g. C:\Users\<username>\Documents) under Remedy\AlanWake. This contains resolution.xml and if enabled possibly some debugging information. Game regenerates these if not found. Your save game is stored under your Steam profile, and mirrored into Steam Cloud if that option is enabled.
Alan Wake does not store anything in your computers' registry. Steam uses registry to keep track of first time installation information and such issues.
THANKS FOR READING!
Please refer to the General Alan Wake FAQ for generic game information.
This post will be updated from time to time when new information becomes known.
|02-18-2012, 03:20 PM||#2|
Re: Alan Wake PC Support FAQ and Known Issues - PLEASE READ FIRST
See http://forum.alanwake.com/showthread.php?t=7978 for update roadmap and update release notes.
Below are FAQ entries that are obsolete due to updates fixing the issues.
Game not proceeding (e.g. after Rope Bridge and Clay Steward in "Nightmare")
This is a bug that can happen after any cinematic, and the most common cause would be if "Sprint" has been bound to Space or Enter, and the player sprints in to a Cinematic.
NVIDIA: Trees flickers after "alt-tab" to desktop and back to game
We are trying to track this down. It seems it's limited to NVIDIA and daytime scenes.
Visual Glitch in The Signal - small black boxes
When entering the bathroom in the beginning of The Signal, after picking up the flashlight, you may see a "line" of small black boxes looking like large pixels. This lasts for a few seconds. It's a known issue that we haven't seen or heard happening anywhere else in the game, and you can safely ignore it.