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  • PC AWAN Support FAQ and Known Issues - PLEASE READ FIRST

    The thread for Alan Wake's American Nightmare PC version support and FAQ issues.

    In general, Alan Wake's American Nightmare uses the same (albeit somewhat upgraded) engine than Alan Wake PC, and most same tips and tricks are relevant to both games. See these threads for more info:

    The following steps have been known to solve most problems (listed in order of complexity):

    Verify your Steam cache
    - Open up your Steam library
    - Right-click on Alan Wake and choose Properties
    - Go to the Local Files tab and choose "Verify integrity of game cache".

    Update DirectX
    Ensure your copy of DirectX is updated to the latest version:
    Download Link

    Other easy steps...
    Particularly if you have problems launching the game, or get errors like DEVICE_CREATE_ERROR - Invalid Call.
    1. Delete resolution.xml from c:\users\<userid>\documents\Remedy\AlanWake and try again
    2. Test if the game runs in a window. Enter -w1280 -h720 -window to Steam's Alan Wake Properties->Set Launch Options
    3. Try starting the game with -nosound parameter


    Grass looks "solid" and blocky and not transparent

    Please ensure you have AA set to "application controlled" and for AMD Radeon users please go to Catalyst Control Center and change your Anti Aliasing mode to Adaptive Multi-sampling AA.

    Overclocked and "Factory overclocked" graphics cards
    We've heard many reports of "occasional black screens", random crashes or computers shutting down that have been traced to overclocking or GPU overheating issues. Alan Wake does not cause computers to shut down or reboot - these are typically hard system failures and system shuts down to protect the components.

    These issues have been solved in the end by down-clocking the graphics card. We recommend users try this first, this can typically be done in the graphics card drivers' control panel.

    Another common issue causing weird graphics problems or computer behavior can be a power supply that's not powerful enough or beginning to fail.

    Update your graphics card drivers
    AMD Driver download
    NVIDIA Driver Download
    We have tested extensively with AMD Catalyst 12.1 and Nvidia 285.62 drivers.
    Be sure to uninstall the old graphics card drivers before installing new versions. Utilising a 3rd party program, such as Driver Sweeper, completely cleans the remnants of old drivers from your system (use these programs at your own risk).

    If nothing helps, please post a forum thread to the American Nightmare Help and Issues board - we have an active community that likes to help, and have Remedy staff in hand to answer and help as well. Remember to add your computer information (OS, CPU, GPU is most relevant) or attach a dxdiag text file with the forum post.

    COMMAND LINE OPTIONS

    The game supports a few command line options meant mainly for troubleshooting. Warning: for advanced users only. Many of these options can be selected from in-game menus and we recommend doing that instead.

    You can enter them by right clicking on Alan Wake's American Nightmare in the Steam Library and choosing Properties. From there go to "Set launch options".

    -w screen width (e.g. -w1280)
    -h screen height (e.g. -h720)
    -window force windowed
    -novsync disables v-sync
    -showfps shows a frame rate counter on screen
    -forcesurround forces 5.1 speaker mode
    -forcestereo forces stereo (2 channel) speaker mode
    -nosound disables sound
    -cleancloud deletes your save games and settings from Steam Cloud
    -sensscale (e.g. -sensscale=0.2) changes the mouse sensitivity scale slider in-game. Useful for some high DPI mice that feel way too sensitive even with the in-game menu set to low.
    -locale=xx forces a selected locale. This should not be needed as you can change it from the Game Properties in Steam. Note that you have to have the locale files downloaded from Steam and that happens only when you choose the language you want to play in from Steam.

    MULTI-GPU CONFIGS
    SLI and Crossfire should both work. Both require profiles from Nvidia and AMD respectively. AMD Crossfire profile is not available at the time of writing, but you can use Alan Wake's Crossfire profile to easily create a custom CF profile for American Nightmare.

    If you have problems getting SLI to scale even with the profile, please disable Steam overlay and try again.

    GRAPHICS

    Very Low setting
    American Nightmare has a "Very Low" graphics setting, that disables some features that normally can't be disabled like MSAA and Grass rendering -- these two are dependent on each other, and thus they can't be normally disabled.

    Overclocked and "Factory overclocked" graphics cards, heat and power
    We've heard many reports of "occasional black screens", random crashes or computers shutting down that have been traced to overclocking or GPU overheating issues. The game does not cause computers to shut down or reboot - these are typically hard system failures and system shuts down to protect the components.

    These issues have been solved in the end by down-clocking the graphics card. We recommend users try this first, this can typically be done in the graphics card drivers' control panel.

    Another common issue causing weird graphics problems or computer behavior can be a power supply that's not powerful enough or beginning to fail.

    AMD graphics - enabling AA in driver control panel may cause lighting in-game to break
    AMD - Enabling AA through the Vision Engine Control Center (formerly Catalyst Control Center) may cause lighting in game to break. We recommend leaving the AA setting to be application controlled.


    CONTROLS AND MISC

    Direct Aiming
    Are you a hard-core PC gamer and not happy with the standard camera control? Then try enabling the Direct Aiming option in the menus.

    Unlocking Levels
    You can unlock the episodes by specifying -developermenu command line parameter. There are no weapon cheats in the game.
    Last edited by Morry; 07-31-2012, 11:51 AM. Reason: Added common solutions
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