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  • PC Accidental Double Purchase

    Hello!
    I bought 2 different packages of Alan Wake on Steam.
    But I did not know that you do not get the games available in the inventory and have unnecessarily paid the full money for it.
    Now I want to reclaim the money from one package.
    Can someone help me to whom should I contact?

    Sorry Google-Translater (I'm from Germany) :-D

  • #2
    Re: Accidental Double Purchase

    Contact Steam Support.
    After all, they run the service.
    KATAKOMB - Upcoming horror game by me

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    • #3
      Re: Accidental Double Purchase

      Retail Purchase Returns
      How do I return a retail game package?
      Please contact the vendor you purchased the game from for a return or exchange - as the purchase of the game package from a retail outlet involves a transaction between you and the retailer. Steam Support will not offer returns for retail purchases.
      Note:
      Any retail packages mailed to Valve for a return or refund will be discarded.

      Source: https://support.steampowered.com/kb_...2172-WEYZ-7974

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      • #4
        Re: Accidental Double Purchase

        Originally posted by Minister View Post
        Retail Purchase Returns
        How do I return a retail game package?]
        I believe that refers to a situation where you have purchased a physical copy from a store, Minister. It's not relevant here, since you say you bought the two copies on Steam.

        As AnttiApina says, you need to contact Steam support about this.
        Story Team Manager at Remedy. Like the occasional stupid remark? Follow me on Twitter: @MikkiRMD

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