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Windows 10 Code was redeemed on wrong account

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  • Windows 10 Code was redeemed on wrong account

    Hello,

    ​I received my windows 10 code and I was logged into my personal account with xbox gold in the windows 10 store. The redeem code option took me to the website where I was automatically logged into a different windows account. I didn't notice it as I thought I was under my personal account. I redeemed the code, but now I don't have access to the game. I contacted MS support xbox and they have told me to contact the developer.

    ​Is there anything that can be done?

    Thanks

  • #2
    Who's account was it logged into? Wife? Sister?

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    • #3
      Originally posted by Maniac View Post
      Who's account was it logged into? Wife? Sister?
      ​It was not my gaming account. I have 2 MS accounts. One I use for work stuff and the other for xbox. The account I redeemed the code doesn't have an xbox live gold account or a gamertag associated with it.

      I was logged into the Windows Store under my personal xbox account and when I clicked the redeem code under my account it took me to an account page that only had the input to redeem the code. I didn't know I had to make sure I was under the account that uses my xbox live as I launched the process from being logged into my xbox account in the windows 10 store.

      ​I'm hoping Remedy can help with this issue.

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      • #4
        Just checking to see if Remedy can help with this situation. The Microsoft Store support was not able to help me with the code.

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        • #5
          I did the exact same thing last night. The code was redeemed on my wife's account. Microsoft also told me to contact the developer. Please help!!!!!

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          • #6
            Originally posted by Steeler DHo View Post
            I did the exact same thing last night. The code was redeemed on my wife's account. Microsoft also told me to contact the developer. Please help!!!!!
            ​Sorry to hear it man : ) I think we are going to be out of luck unfortunately. I tried going through MS and Xbox support but they couldn't help me.

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            • #7
              Does any one know if some one like me who has an additional PC code can add it in inventory so that I can send it out as a gift to someone later ?

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