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An Apology!

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  • Dark
    started a topic An Apology!

    An Apology!

    Yesterday a user called AlanWake<3 gave links to a porn site and I was banned, here is the reason.


    It says i've been banned forever because someone called AlanWake<3 posted profanity on the website, that wasn't me, we share the same IP because I was using the forum at school and someone must've looked at the web address over my shoulder and signed up, I had no knowledge of this.

    I've found out now that it was one of my friends being immature, when I went to sign on to explain what happened (I use forums, I know about IP's and shared ones) but I was too late and banned

    I contacted the admins and i'm allowed back, thank you admins

  • Maddieman
    replied
    Re: An Apology!

    Nah nothing like that, the contact us form gets directly to my email inbox, and it either gets dealt with or forwarded on to Remedy.

    Anyway, there was no harm done, so lets move on.

    Leave a comment:


  • Dark
    replied
    Re: An Apology!

    Originally posted by ADM View Post
    Even when you are banned the contact us page is freely available, it's always located at the bottom of the site. Anything submitted there goes straight to the guy in charge, in this case that's Maddie.

    If that didn't work like that then let me know and I'll look into it.
    Oh that, I thought that would just go to Remedy and they'd send one of those "preset robot" emails like Press 1 to make a complaint, press 2 to etc etc...thank you guys anyway

    Leave a comment:


  • Morry
    replied
    Re: An Apology!

    One email is all you need in future. All of the staff on these boards are active members and visit the forums regularly, so all issues are dealt with, usually within a day.
    We deal with issues like this all the time, so it's just another bump in the road for us.

    Happy posting, Dark.

    Leave a comment:


  • sidetwo
    replied
    Re: An Apology!

    Originally posted by Dark View Post
    It wouldn't even let me get on the forums to contact anyone, I was banned so quick I didn't get a chance to defend myself so as you can guess I was desperate to plead my case sorry
    Even when you are banned the contact us page is freely available, it's always located at the bottom of the site. Anything submitted there goes straight to the guy in charge, in this case that's Maddie.

    If that didn't work like that then let me know and I'll look into it.

    Leave a comment:


  • Dark
    replied
    Re: An Apology!

    Originally posted by ADM View Post
    Apology accepted. However in the future please do not contact us multiple times through the forum, facebook and even brightfalls.net. I was indundated with requests to unban you, simply submitting through the contact us form here is sufficient enough:
    http://forum.alanwake.com/sendmessage.php
    It wouldn't even let me get on the forums to contact anyone, I was banned so quick I didn't get a chance to defend myself so as you can guess I was desperate to plead my case sorry


    Anyway when we were talking about it one thing that puzzled me is why your friend even knew about sites like that or heck even posted links to sites like that while at school!
    I don't know how he found them either but they're not pleasant I know

    Leave a comment:


  • sidetwo
    replied
    Re: An Apology!

    Apology accepted. However in the future please do not contact us multiple times through the forum, facebook and even brightfalls.net. I was indundated with requests to unban you, simply submitting through the contact us form here is sufficient enough:
    http://forum.alanwake.com/sendmessage.php

    Anyway when we were talking about it one thing that puzzled me is why your friend even knew about sites like that or heck even posted links to sites like that while at school!

    Not somethng I wanted to see myself so don't let it happen again.

    Leave a comment:

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