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the username/password reset option doesn't work

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  • the username/password reset option doesn't work

    I could not remember my username and password yesterday, so tried the reset = send to my email feature.

    Tired 3 times and nothing ever sent to my email - that was 24 hours ago.

    Just a heads up - had I not remembered my username and password, I'd still not have been able to log in.

    When you go to just re-register, tells you the email is in use. And since I only have the one email.........could be an issue for some
    QB looks NICE

  • #2
    Re: the username/password reset option doesn't work

    Thanks for letting us know. We'll investigate further.
    Remedy's currently known projects:
    Quantum Break - 2016

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    • #3
      Re: the username/password reset option doesn't work

      Thanks for the info! I'll look into this tomorrow at the office. Until then I hope everyone hasn't been madly partying the whole weekend and forgotten their passwords.

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      • #4
        Re: the username/password reset option doesn't work

        A heads up guys, I'd been trying it for the last few weeks and it's working now Thanks!

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        • #5
          Re: the username/password reset option doesn't work

          Yup, big thanks to Remedy IT for fixing some extremely mysterious email server settings! Noticing this issue actually got some non-forum related bugs fixed as well

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